The New England Provisions Company at it’s own discretion can refuse any order that it deems to not be made in an acceptable manner which includes: fraudulent orders, customer errors, Federal Express and UPS shipping cost errors, unavailability, computer website errors on pricing and any errors which are not under our control.
It is important to note that 2nd day delivery is only available for delivery on Wednesday shipping Monday, Thursday shipping Tuesday and Friday shipping Wednesday. It is not available for Monday, Tuesday or Saturday delivery. You will be contacted if you incorrectly select the wrong selection for delivery. If you are not heard from before your shipping day any increase in shipping costs will be applied to your purchase. NEPCO reserves the right to not ship if customer fails to respond to an inquiry concerning the shipping cost.
Place LIVE LOBSTER orders before 2:00 P.M. Mon-Fri EST AND 8:00 AM FOR FROZEN TAILS for Wed., Thursday & Friday Delivery for best results order the week before required. We are the best price and value for our quality hard shell, guaranteed, Grade A, lobsters and the very lowest for Cold Water Maine Lobster Tails. Compare prices. Price guarantee is in effect for products ordered within two weeks of ordering. Future delivery prices are not guaranteed and can be subject to change for price increases which will be posted as prices change.
SATURDAY DELIVERY REQUIRES PRIORITY SERVICE ONLY.
Next Day Home Delivery is available for all of MA,CT,RI. Northern NJ and Southern NY,NH,VT
LIVE LOBSTERS REQUIRE OVERNIGHT ONE DAY DELIVERY STANDARD OR PRIORITY and Home Delivery One Business Day overnight Tue-Fri only.
Frozen lobsters can safely be shipped for the lower cost Home Delivery ( 1 day) and Second Day Standard delivery in cool weather, some thawing may occur in warm weather. Product condition guarantee is waived for second day delivery for all products. We have never experienced problems with 2nd Day Delivery. Shipment is covered for loss of carton during transit but not product condition (thawed, dead or listless live lobsters).
SECOND DAY DELIVERY IS AVAILABLE FOR DELIVERY WED. TO FRIDAY ONLY
FEDERAL EXPRESS DOES NOT SHIP from Boston ON SUNDAY & SATURDAY.
Christmas Holiday week is not guaranteed by either of our carriers for on-time delivery. For lobster tails play it safe and order December 1 for that week delivery.
Signature required is a guaranteed selection for delivery. But if you miss the Delivery man; he will not leave your shipment. And will leave notice of delivery or will come back for a second attempt.
We send most shipments with no signature required unless customer requested. We are not be responsible when FedEx or UPS delivers the carton to the correct address and it is not found by the receiver. Fortunately this does not happen.
Insurance is available for shipping errors but not in all cases for late delivery under carrier insurance guidelines of undeliverability due to severe weather. We insure every shipment.
FedEx and UPS limits insurance coverage during holidays. Insurance does not cover thawing of frozen products for 2nd day delivery.
The New England Provisions Company reserves the right to not ship an order due to severe weather, sudden price increases, or credit card conflicts.
We ship to Alaska.
Our guarantee policy is only in effect the day of delivery using overnight priority delivery and standard delivery afternoon in cool weather only not during hot weather). For product problems you must call our office on the day of delivery for credit requests and the guidelines for credit must be followed. Do not dispose of any product that is under question for credit unless permission to dispose is given by the office or all guarantees and credit are not covered. Freeze the product if you are filing a claim. Disposal voids any insured guarantee.
*Guarantees for arriving alive for live lobster are available for Priority One, for year around delivery. Guarantees for live lobster arriving for Standard Delivery are available November thru May. We have not experienced problems with Standard delivery but if it is very hot a lobster may not survive due to excess heat for late afternoon delivery . If the lobster is cold upon delivery; it is probably good to cook but the choice of Standard Delivery and cooking a lethargic lobster is the customer’s choice. If the tail curls after cooking is the sign that it should be good to go. Use Priority Delivery if it is very hot especially for half carton and lobster packs. Second day delivery is available and is safe to ship in cool weather but the live & frozen guarantees are not covered for two day delivery. We have not experienced any losses on Second Day delivery in cool weather. Signature required is the only guaranteed delivery service. We have not experienced any losses on Second Day delivery in cool weather.